You will also receive an order confirmation email with a link to your download page (this email will be sent from or for more recent orders, digital guides (ebooks and chapters) must be downloaded within 60 days of purchase. Can't find it? Check your Downloads folder. Clicking each link will start the download of the ebook.Īs with most downloads, you can open the PDF and view it immediately, and we recommend you save it to a specific location on your computer straight away. Once your payment is successfully processed, you will see an order confirmation screen which includes a link to download your purchases straight away. To download or update for free, visit the Official Adobe website. We recommend Adobe Reader because it is free, easy to download, useful for loads of websites and won’t harm your computer software or files. We recommend Adobe Reader to open our Lonely Planet ebook and digital chapter PDFs on any device, but you can also use software and applications like iBooks, Goodreader and others. If you have checked these folders and it is still missing, please contact us and we will be happy to help. Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.

This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail and similar POP email accounts. If your order was placed before 2017 or you're not able to access your downloads via any of these methods, please contact us.Ĭan't find the email? Check your spam or junk folder (or even the deleted items folder) as you should find your confirmation email has been filed here. We provide you with links to your downloads at the time of purchase (on the order confirmation page), and also send them through via email so you can download your ebooks and chapters on the go.Ĭan't find your download link? Visit the Find Your Order page. html file (Android devices)įor the full terms and conditions that apply to your purchases from the Lonely Planet Shop, please click here. Make sure you have the latest version of Adobe Reader I'm having trouble downloading my ebook (General) Using Google Chrome browser on Apple devices Troubleshooting tips

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